DIGITALISING FRONTLINE OPERATIONS AT THE TERMINAL

Stefana Sopco and Jelle Swanenberg from Smartflow look at how to create and implement standardised processes for field services It is important to identify the needs of terminals and end-users concerning efficiency, time, costs, operations growth. Terminals differ to such extent that global companies with an extensive terminal portfolio have more challenges in creating and implementing standardised processes that complicate the adoption of low- and no-code and traditional software systems. Each terminal might be at different stages of digitalisation. Their differences in history, maturity, culture, geography, team members, local autonomy, and local PNL will impact the global standardisation of processes. Differences in goals, purpose, limitations, safety terms applied locally, the complexity of the human side, processes, legal points will either push for faster digitalisation and standardisation or considerably slow it down. LEARNINGS FROM LOW-CODE/NO-CODE SOFTWARE IMPLEMENTATION In ten years of low-code and no-code software implementation, Smartflow has learned there are a number of important questions to ask: What are terminals’ priorities? How are they pursuing...